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Auto-Ship food orders receive a 15% discount, and are not eligible for any other site discounts or email offers.

Shipping & Returns Policy

Shipping: Humane Society of Tampa Bay Store gladly ships within the continental US. Most orders are shipped out within 1-3 business days with ground shipping typically taking between 2-8 business days. Your order may be shipped in separate packages, depending on supplier. Orders are shipped Monday through Friday, excluding recognized holidays. We offer Basic Ground Service using UPS, FedEx and USPS. We cannot ship to a PO Box address. Free shipping applies to all orders $49 or over, after discounts and before applicable taxes. Click here for more information about our Shipping Policy.

Prescriptions: Orders with prescription items require approval from your veterinarian and will be submitted for processing once the Pharmacy receives prescription authorization. Please note that the standard shipping policy (2-8 business days) applies once the prescription has been approved and the order has been processed. All prescription items are non-returnable.

Returns: Returned product is subject to a 10% restocking fee. Returns/exchanges may take up to 6 weeks for processing. Method of refund will be determined by the method of original payment. Click here for more information about our Return Policy.

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